We Are a Small Team.
We Actually Respond.
No ticket queues, no automated responses, no support bots. Every message sent to FBN Resources is read by the same team that built the product — and we respond with a direct, useful answer on the same business day.
Three Ways — All Answered by the Same Team
However you get in touch, the same small team reads and replies personally. No routing, no runaround.
Email us directly
Same-day response on weekdays — a personal, direct reply every time.
Use the contact form
Choose a subject, describe your question — we read every one personally.
Request a county
Tell us which county you need — most requests go live within 2 to 4 weeks.
Business hours: Monday to Friday, 8am to 5pm Pacific — we respond to most messages within a few hours.
What Can We Help You With?
Fill in the form below and we will get back to you with a direct, personal response on the same business day. No auto-replies, no ticket numbers — just a real answer.
Same Business Day
How fast we respond depends on when you send — here is a realistic guide based on Pacific time.
What Are You Getting in Touch About?
Most messages we receive fall into one of three categories. Find yours below and see exactly what to include for the fastest, most useful response.
County Coverage Request
Your territory is not yet covered and you want us to add it. We build new counties based on subscriber requests — this is the fastest way to get yours added to the queue.
- County name and state — e.g. Maricopa County, Arizona
- Your industry — so we can prioritize accordingly
- Whether you are already a subscriber — subscribers get priority in the build queue
- Any neighboring counties you would also want — we can add multiple at once
Enterprise and Team Inquiry
You represent a larger organization — a national sales team, a brokerage with multiple reps, or a company that needs unlimited county coverage with a dedicated account manager. Tell us what you need and we will put together the right arrangement.
- Approximate team size — number of sales reps who would use the data
- States or regions you cover — so we can confirm county availability
- Your industry — merchant services, insurance, payroll, or other
- Any integration needs — CRM webhooks, custom billing, or delivery formats
Billing and Account Help
You are already a subscriber and need help with your account — a billing question, a plan change, a missed digest, or a technical issue with the dashboard. We treat account questions with the same urgency as sales inquiries.
- The email address on your account — so we can pull it up immediately
- A description of the issue — what happened, when, and which counties are affected
- For missed digests — the date or dates you did not receive a delivery
- For billing issues — the charge date and approximate amount in question
What Happens When You Reach Out
Here is the exact sequence from the moment you hit send to the moment you have a useful answer in your inbox — no mystery, no black box.
Received instantly
Your message lands in our inbox the moment you hit send — no queue, no filters.
Read by a real person
A member of our team reads every message personally — the same people who built the product.
Direct answer within hours
We respond with a specific, useful answer — not a template, not a FAQ link.
Resolved — same day
Most questions are resolved in a single exchange — one message from you, one direct answer from us.
Every message is read by a real person
We do not use automated triage, AI-generated first replies, or outsourced support. Your message is read by the same team that runs FBN Resources — the people who know the data, the counties, and the product inside out.
No automated responses — ever
You will never receive a ticket confirmation, an auto-reply, or a bot response. The first thing you get back from us is a real, direct answer written by a person who read your actual message.
Responses come from the people who built this
FBN Resources is independently owned and operated by a small team in Loomis, California. There is no support department separate from the product team — the person answering built the system that produces the data.
No scripts, no runaround, no dead ends
We do not redirect you to a help-center article when you ask a specific question. If we do not know something, we say so — and if we can fix something, we fix it and tell you it is done.
Your County Is Not Listed Yet? Here Is What Happens Next
We add new counties based entirely on subscriber requests. Here is what to include, how long it takes, and what to do while you wait.
County request — Maricopa and Pima, Arizona
Hi — I am a commercial insurance broker covering the Phoenix metro area and would love to see Maricopa County, Arizona added to FBN Resources. I would also want Pima County (Tucson) if possible. I am currently on a Regional plan — my account email is sarah@example.com.
This message includes everything we need — county names, state, industry, subscriber status, and neighboring counties. A request like this gets added to our priority build queue within the same business day.
Request received
We confirm the county and state and add it to our build queue — typically same business day.
Portal assessed
We review how the county clerk publishes filings and what data fields are available.
Built and tested
We build and test the automated pull — verifying accuracy and delivery before going live.
County goes live
Added to the active roster and begins delivering daily filings. You are notified the day it launches.
Digest by 7am
Fresh filings in your inbox every weekday morning by 7am — same as every other county in your plan.
Most counties go live within 2 to 4 weeks of a request — complex portal structures occasionally take longer. We keep you updated the whole way.
Not a subscriber yet?
No need to contact us first. Choose your counties and your first daily digest of real FBN filings arrives the next weekday morning by 7am — before any competitor has called them.
Get started →See how it works
Read the full breakdown of how we pull county filings, clean and normalize the data, and deliver your personalized digest by 7am every weekday.
Read the process →View pricing plans
Compare all three plans side by side — Local at $99, Regional at $249, and Enterprise at $1,799 — and find the one that fits your territory.
Compare plans →We Will Get Back to You.
In the Meantime — Start Calling First.
If you have sent us a message, watch your inbox — we respond personally within a few hours on business days. And when you are ready, choose your counties and tomorrow morning's filings will be waiting.